When your alarm company calls, a CAL patrol officer goes to the building, checks it and tells you what was found. We also open and close properties on a schedule, and our dispatch line answers 24/7.
California licenses the two jobs separately. Installing, servicing or monitoring alarm systems is the work of an Alarm Company Operator licensed by the Bureau of Security and Investigative Services (BSIS) under Business and Professions Code Section 7590.2. Officers of a licensed Private Patrol Operator (PPO) who are employed to respond to alarms are exempt from that licence under Section 7590.3.
CAL holds a PPO licence, not an Alarm Company Operator licence, so we do not monitor panels. Your monitoring company keeps the contract for that and adds our dispatch number to your call list. When the panel trips, the central station sees the zone, works its list, and calls dispatch, which sends the patrol officer covering your area.
The report matters for false alarms. The City of Los Angeles requires an alarm permit and bills a fee for each false alarm under Municipal Code Section 103.206, and other cities have their own rules. When the officer finds the side door the cleaning crew left unlatched, you know which door and when, and can fix the cause.
A lock-up is a visit at a set time to close a property: the officer walks through, makes sure nobody is left inside, locks doors and gates, arms the alarm and records the time. An opening is the same visit in reverse.
Clear restrooms, stairwells and the parking structure, lock gates and roll-up doors, switch off the lights the post orders name, and arm the system.
Disarm and open for an early crew or delivery, then walk the building for overnight damage or leaks before staff arrive.
Community parks, HOA pools, church lots and parking structures that close at a posted hour get their gates locked on schedule, after anyone still inside is asked to leave.
The report shows when each gate was locked or opened. If a tenant says the lot was closed early, you have the record.
The same patrol officer and dispatch line can carry more than one job.
Timed visits between alarm calls, on the same route.
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Cameras that show what tripped the alarm before the officer arrives.
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An officer on site when the fire alarm or sprinklers are out of service.
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A fixed post for buildings that need someone inside all shift.
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Gate lock-ups and night checks for job sites.
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Dock doors and yard gates closed and checked at shift end.
↗Call with the address, your monitoring company and the times you want the building opened or closed. We set the call list and post orders with you.
Dispatch answers 24 hours a day, 7 days a week, and the same line backs our fixed posts and our patrols.
Your alarm company, your property manager, tenants you authorize, and our own officers in the field.
Sends the patrol officer covering your area, calls police or fire when the situation needs them, and works down your contact list.
Every call: who called, the time, who was sent, when they arrived and how it ended.
An alarm the monitoring center cannot verify, a gate that will not close, a tenant locked out after hours, a door found open.
From Ventura to San Bernardino, our licensed officers and 24/7 dispatch protect five Southern California regions. Click a pin or county on the map to see every city we cover.
Tell us the address, your monitoring company and the opening or closing times you need. We agree the call list and post orders with you before the first night.
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