Unarmed officers licensed by the Bureau of Security and Investigative Services (BSIS) for hotels and motels across Southern California. They back up the night desk, answer noise calls, patrol the parking lot and keep non-guests off the guest floors.
Hotel security guards do most of their real work after dark. By 11 p.m. the front desk is down to a night auditor, the bar is closing, and the people coming through the door are harder to sort into guests and non-guests. The officer is the second person on the property who can say no.
The post works the same way at a freeway motel as at a full-service hotel: written post orders agreed with your general manager, and an officer who is briefed on them before the first shift. CAL Security Group staffs unarmed hotel posts across Los Angeles, Orange, Ventura and San Bernardino counties and the San Fernando Valley.
Hotels invite strangers in by design. The risk is in telling guests from everyone else.
One officer covers the property. These add coverage where hotels need it.
Patrol checks of the lot and garage between an on-site officer's rounds.
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A lobby officer who backs up the front desk through check-in and the late hours.
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Officers for weddings, banquets and conferences in your ballrooms.
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Fire watch rounds during renovations, or when the sprinklers or alarm are down.
↗Call the 24/7 line with the event date, the room and the guest count, and we quote the extra officers in writing.
The busiest security hours in a hotel start after the restaurant closes.
A presence in the lobby, with attention on the side entrances and the lot while arrivals peak.
Pool and gym closed at the posted hours, rounds of the guest floors, and an eye on the bar crowd as it heads upstairs.
Noise and disturbance calls, the lobby door, non-guests turned away, and lot patrols for break-ins.
Quiet rounds of stairwells and exits, doors propped overnight, and a lot check before checkout traffic starts.
Hotel post orders protect guest privacy as much as guest safety.
Room entry. The officer never enters a guest room alone. A manager goes too, and the reason is logged.
Key requests. Keys are reissued only by the desk, after photo ID matches the registration.
Noise calls. Knock, identify, ask once. A second call goes to the manager to decide.
Guest privacy. The officer never confirms a room number or whether someone is staying.
Trafficking signs. California requires hotels and motels to train employees in human trafficking awareness (Government Code Section 12950.3). The post orders list the same warning signs and who the officer tells.
Non-guests. When to ask someone to leave, and when the manager calls police.
The shift report gives room numbers and times for every call, names or descriptions of anyone asked to leave, vehicles without permits, propped doors, pool gates that do not latch, and damage found on rounds. The day manager starts the morning with the facts.
From Ventura to San Bernardino, our licensed officers and 24/7 dispatch protect five Southern California regions. Click a pin or county on the map to see every city we cover.
Have your room count, key policy, pool and gym hours, and a few weeks of the night auditor's incident notes ready. We walk the floors, exits and lot with your manager at no charge.
Tell us your room count, the nights you want covered and what the night desk deals with now. We walk the property and quote each post in writing.
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